Privacy Policy
Last updated: November 3, 2026
Who We Are
Our website address is: https://valleyspringrecovery.com. Valley Spring Recovery Center is a behavioral health facility located at 830 Broadway, Norwood, NJ 07648.
Cookies and Tracking
The services in the table below are optional and stay off unless you accept them in our cookie banner. If you choose Reject All, or make no choice, they do not load. You can also choose Customize to turn on only some of them: Functional covers chat, embedded maps, videos and forms, and Eventbrite; Analytics covers Google Tag Manager and Google Analytics; Call Tracking covers CallTrackingMetrics. Rejecting them does not affect your ability to call us, send a form or receive care.
You can change your choice at any time: . The same link is in the footer of every page, along with the Consent Preferences button in the corner of the screen once you have chosen. If your browser sends a Global Privacy Control signal, we treat it as Reject All unless you turn services on using this site's controls.
| Service | Why we use it | What it stores |
|---|---|---|
| Google Tag Manager and Google Analytics 4 | Counts visits and shows which pages and buttons are used. | _ga (about 13 months), _gid (1 day), _gat (about 1 minute) |
| CallTrackingMetrics | Shows a tracking phone number and connects calls to the page or source that led to them. | __ctmid (30 days), a session cookie on its own domain, and browser storage |
| dial3d chat | Runs the chat window on our pages. | Browser storage for the chat session |
| Google Maps, YouTube and Google Forms | Shows embedded maps, videos and the referral form. | Set by Google on its own domains |
| Eventbrite | Opens event registration on our pages. | Set by Eventbrite on its own domain |
These providers receive information such as your IP address, browser and device details, the pages you visit and how you arrived. Because of the subject of some pages, that browsing information could relate to your health interests. They handle it under their own privacy policies as well as their agreements with us.
If you reject Functional services, an individual map, video or form can still be loaded by clicking its own button, which applies to that item only. Our short videos always play only after you click them, and they then load from YouTube's privacy-enhanced domain.
If you turn a category off, we remove the cookies and browser storage its services left on our domain and stop loading them. We cannot remove cookies that a provider set on its own domain; your browser settings can clear those.
Necessary Cookies and Services
Some storage is needed for the site to work and does not depend on your choice:
- Your cookie choice. We keep it in your browser for 12 months, then ask again.
- Cloudflare. Cloudflare delivers and protects this website. It may set security cookies (__cf_ob, cf_clearance, the latter for up to 12 months) and may measure site performance without using cookies.
- Netlify. Netlify hosts this website and processes standard technical request data, such as IP addresses, to serve pages.
Information You Send Us
When you submit a form, we collect what you enter. Depending on the form, that can include your name, phone number, email address, date of birth, insurance provider, insurance member ID and your message. We use it to respond to you and to verify coverage.
Form submissions are delivered to our admissions team through service providers: Mailgun for email and CallTrackingMetrics for lead and call handling. This delivery is how we receive your request, so it does not depend on your cookie choice. Phone calls to a tracking number may also be handled through CallTrackingMetrics.
Links to Other Websites
Links to other websites, including our Facebook and LinkedIn pages, are ordinary links. Those websites apply their own privacy practices once you visit them.
Your Choices and Rights
You can ask us about the personal information we hold about you, or ask us to correct or delete it, using the contact details below. Depending on where you live, you may have additional rights under state law. Some records must be kept for legal, clinical or administrative reasons.
HIPAA and Protected Health Information
As a healthcare provider, Valley Spring Recovery Center is subject to HIPAA. Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices.
SMS/Text Messaging and Opt-In Consent
If you provide your phone number and opt in to receive SMS text messages from Valley Spring Recovery Center, we use that number only to send the messages you consented to, such as appointment reminders, intake and admissions follow-ups, insurance verification updates, care coordination, and general support related to your inquiry.
We do not sell, rent, or share your SMS opt-in consent, mobile phone number, or any mobile information with third parties or affiliates for their marketing or promotional purposes. Information may only be shared with service providers that help us operate our messaging program, and only to the extent needed to deliver these messages on our behalf.
You can opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of receiving treatment or any service.
Contact Us
If you have questions about this privacy policy, please contact us:
Valley Spring Recovery Center
830 Broadway, Norwood, NJ 07648
Email: Email address available after page loads
Phone: (201) 781-8812