How to File a Complaint Against a Drug Rehab Facility

Imagine entrusting your loved one to a drug rehab facility, only to discover that something is not quite right. More than 70% of U.S. adults say the healthcare system fails them in some way, according to data from the Harris Poll. If you had a negative treatment experience and serious concerns about patient safety, or the treatment being provided, there are ways to voice your concerns and make a difference. There are several outlets to make complaints against a drug rehab center including:

• Discussing directly with the facility through an internal complaint processing system
• Seeking assistance from an accrediting body like CARF, JCAHO, or the state DCF office
• Legit Script is a verification body that allows drug rehab centers to market and advertise who also has a complaints process

How to File a Complaint Against a Drug and Alcohol Rehab Center

The steps to file a complaint against a drug rehab facility as outlined by NAATP are listed below:

1. Contact the treatment center. Most treatment facilities have an internal complaint process. Contact information may be found in the NAATP Membership Directory.
2. Contact the accrediting body. This is typically CARF (Commission on Accreditation of Rehabilitation Facilities) or The Joint Commission. Accrediting bodies require that inpatient and outpatient treatment centers deliver care pursuant to specific quality and safety standards.
3. Contact the State Licensing Agency or State Counselor Licensure Board. Addiction treatment should only be delivered if the agency is licensed to deliver a specific service. Treatment centers and their professional employees are usually licensed by the state in which the center does business. Contact the state licensing agency to file a complaint or to speak with someone about your concerns.
4. File a complaint by contacting the State Better Business Bureau. The Treatment Center must be registered with the BBB in order to file a formal complaint. 
5. File a complaint with the Federal Trade Commission. If your complaint is related to marketing misrepresentations, such as false statements, or other deceptive marketing practices, you can file a Consumer Complaint with the FTC. The Opioid Addiction Recovery Fraud Prevention Act of 2018 (HR-6), authorizes the Commission to seek civil penalties for unfair or deceptive acts or practices with respect to any substance use disorder treatment service or substance use disorder treatment product.
6. File a complaint with LegitScript. If the organization is Certified by LegitScript, and your complaint is potentially violative of the LegitScript Certification Standards.
7. File a complaint with NAATP by using the online form linked at the bottom of the page.

While the process of filing a complaint against a drug rehab facility may seem intimidating, becoming familiar with the process can help alleviate some of that stress. The complaint process involves identifying the responsible authority, gathering necessary information, and choosing the appropriate reporting method.

The goal is to ensure that healthcare facilities maintain ethical conduct, address concerns, and provide a safe environment for those in treatment.

How To Identify the Responsible Authority?

The first step in filing a complaint is determining which authority oversees the drug rehab facility in question. This may depend on the state in which the facility is situated and the specific regulations related to drug and substance abuse treatment.

Some organizations responsible for accrediting drug rehab facilities on a national scale are CARF (Commission on Accreditation of Rehabilitation Facilities), the Joint Commission, and NAATP (National Association of Addiction Treatment Providers). These accrediting bodies ensure that identifying the correct authority guarantees that your complaint reaches those who are equipped to resolve the issue effectively.

What Information is needed?

To file a complaint against a drug rehab facility, first gather detailed information, including the facility’s name, location, dates, times of incidents, and individuals involved. Choose either phone or email reporting based on your preference; phone reporting allows direct communication while email provides a written record and easy submission of documents. Ensure your records are precise and unbiased to aid in resolving the issue effectively.

Bear in mind, precise and unbiased records are key in addressing and resolving issues at a drug rehab facility.

If you choose to report your concerns within regular business hours, you have two main options: phone and email reporting. Both methods have their own advantages, and the choice ultimately depends on your personal preference and comfort level.

Contacting State Departments for Substance Abuse Services

If you’re facing concerns about a drug rehab facility, it’s essential to contact your state’s department for substance abuse services. These departments have the responsibility of regulating and monitoring drug rehab facilities in the state, ensuring that they adhere to proper standards and practices. Reporting your concerns can aid in initiating an investigation and triggering any required action.

To locate contact information for your state’s department for substance abuse services, visit the website of your state’s department of health or human services, or search for ‘state name + department of children and family services’.

Reporting Allegations of Neglect or Abuse

It’s imperative to relay any allegations of neglect or abuse to the relevant authorities, such as the state’s adult protective services or child protective services. Agencies like Child Protective Services (CPS) are responsible for investigating reports of neglect or abuse at drug rehab facilities and taking appropriate measures to ensure the safety and well-being of the affected individuals.

Reporting these allegations not only helps protect the individuals involved but also holds the facility accountable for its actions, potentially leading to disciplinary action.

What Is the Complaint Investigation Process?

After filing a complaint, gaining an understanding of the investigation process can be beneficial. The process may differ depending on the organization or regulatory body in charge, but some common steps include:

1. Submitting a complaint
2. Reviewing and assessing the complaint
3. Conducting an investigation
4. Analyzing the results
5. Reaching a resolution

Keep in mind that the length of the investigation process may vary depending on the specific circumstances and the governing body responsible for the investigation.

Tracking and monitoring:

Once a complaint has been filed, you should:

1. Track its progress
2. Communicate with the responsible authority as necessary
3. Establish regular communication
4. Maintain documentation of all correspondence
5. Follow up regularly to ensure that your concerns are being actively investigated and addressed.

If required, consider obtaining legal advice from a professional specializing in healthcare or consumer rights for a better understanding of your options and rights during the complaint process.

Additional Resources for Support

In addition to the complaint process, there are other resources available to support you in addressing concerns with a drug rehab facility. Renowned patient advocacy groups for substance abuse rehabilitation, such as SAMHSA, ASAM, and Narcotics Anonymous, can provide valuable assistance and guidance.

Feel free to seek help from these organizations in managing the complex process of filing a complaint and advocating for the safety and well-being of those under treatment.

What are the chief complaints of drug addiction?

Drug addiction is characterized by an intense craving for the drug, increased tolerance and withdrawal symptoms when abstaining from the substance. It can also involve taking larger amounts of a drug over a longer period than intended.

How do I determine which authority oversees the drug rehab facility I want to file a complaint against?

To determine the authority overseeing the drug rehab facility you want to file a complaint against, consider the state in which it is located and relevant regulations related to drug and substance abuse treatment. National organizations such as CARF, the Joint Commission, and NAATP may also be responsible for accrediting the facility.

How To continue with treatment after a negative experience

Filing a complaint against a treatment center is a critical step in addressing any issues you’ve encountered, but it’s equally important to focus on seeking the right help to ensure your recovery journey is successful.

After navigating the complaint process, your next move should be to find a reputable treatment provider that prioritizes quality care and has a solid track record of positive outcomes. there are over 14,000 specialized substance abuse treatment facilities in the United States according to the Substance Abuse and Mental Health Services Administration (SAMHSA), which monitors and compiles data on treatment centers nationwide​ (SAMHSA)​​ (NIAAA)​. These facilities offer various forms of treatment, including inpatient and outpatient services, counseling, and medication-assisted therapy, catering to individuals with different needs and preferences in their recovery journey. Researching and selecting a treatment center with accreditation, experienced staff, and comprehensive programs tailored to your specific needs can make a significant difference.

By choosing a facility known for its ethical practices and effective drug addiction treatment approaches, you can regain confidence in your recovery path and receive the support necessary to overcome addiction. Remember, the right help is out there, and finding it is essential for your well-being and long-term recovery.